Canopy has partnered with Davies Group for claims handling and partnered with Hamilton Fraser to provide an independent claims adjudication service. As with a traditional cash deposit, you would speak with your renter and seek recovery funds from them directly.
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Please note: Your claim amount is capped at the amount of the sum insured.

Outcome 1:- Tenant pays

The tenant accepts the claim and pays the Landlord within 10 working days.

Outcome 2:- Tenant doesn’t pay

The tenant disputes the claim and refuses to pay the Landlord.

If this is the case you need to make a claim you can access and complete our online claims form here.

The following information is required and obtained in order to assess and process a claim:

Canopy is not responsible for any misinformation provided in the claims form.