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FAQs: Rent Guarantee & Legal Expenses
Updated over a week ago

How do I get a quote for Rent Guarantee & Legal Expenses?

Canopy and Alan Boswell Group (ABG) have teamed up to provide one of the market’s leading rent guarantee products for letting agents.

In order to access your free ABG account and purchase immediately, fill in our sign up form here.

Who is Rent Guarantee & Legal Expenses Insurance for?

Rent Guarantee and Legal Expenses Insurance is for anyone who wants to protect their rental income.

Even the best tenants may find themselves in a difficult situation and unable to pay the rent you rely on, so rent guarantee insurance is a valuable safety net should you no longer receive payments as expected.

Do I need to purchase Rent Guarantee & Legal Expenses Insurance?

While there is no legal requirement for this product, it can provide peace of mind by protecting your rental income and offering a team of professionals to assist you in the event that you need to evict a tenant.

How does Rent Guarantee & Legal Expenses work?

For a one-off payment per policy, if your tenant stops paying rent but remains in your property, you will need to submit a claim. Simply contact ABG through their claim form, email, or telephone, and they will guide you through the process. If your claim meets the criteria, rental payments will continue until possession of the property is regained*.

*These payments are capped at 15 months.

My renter has failed the referencing check; can they use a guarantor?

If a renter failed referencing, you would be able to use a guarantor instead. However, a guarantor will have to complete and prove eligibility to ensure cover.

What if my renter can't get a guarantor?

If your renter cannot secure a guarantor or the guarantor does not meet the purchase criteria, then you will be unable to purchase a policy as the acceptance criteria has not been met.

Is a guarantor liable for unpaid rent?

If a renter has not met the acceptance criteria and a guarantor is in place, then the guarantor will be liable for any unpaid rent.

Will my Rent Guarantee & Legal Expenses insurance policy still cover me if I change my renter?

Yes, the insurance is based on the property. As long as the new renter has passed the referencing criteria and there is a tenancy agreement in place then the insurance will be valid.

How many renters can my Rent Guarantee & Legal Expenses policy cover?

You can cover up to 4 renters per policy, if you wish to cover more than 4 please contact the Alan Boswell Group on 01603 216 399.

Can I take out a Rent Guarantee & Legal Expenses policy if my renters are already in arrears?

Unfortunately, no this is not possible.

How do I make a claim on my Rent Guarantee & Legal Expenses policy?

You can find more information on the claims process here.

What countries do you cover?

  • England

  • Wales

  • Scotland

Where can I find my policy documents?

You will have been provided with a copy of these when you purchase a policy. If you require another copy, you can log into your portal and download copies.

This product is provided by Alan Boswell Insurance Brokers Limited, who are authorised and regulated by the Financial Conduct Authority (301081). InsureStreet Limited (trading as 'Canopy') is an Introducer Appointed Representative of Alan Boswell Insurance Brokers Limited and may receive a commission from them for introducing you.
The information provided on this site is for guidance purposes only and should not be regarded as a substitute for taking financial advice. You should consult your professional adviser if you require financial advice. We try to ensure that the information on this site is correct, but we do not give any express or implied warranty as to its accuracy. We do not accept liability for any error or omission.

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