What is the Utility & Void Management Solution?

This solution automates utility notifications and manages billing transitions for Council Tax, Energy, and Water during tenancy changes or void periods.

Do I need to activate this solution?

No, the solution is already active on your Canopy HQ account. You can start using it immediately without any setup required. Click here to see a step-by-step process; How to submit utility switch.

How does the void management feature work?

When a tenant moves out, the system automatically updates the relevant providers (e.g., energy, water, council tax) with the new billing details, ensuring accuracy and reducing admin tasks.

Can I opt out of using this feature?

Yes, if you prefer not to use the Utility & Void Management Solution, please contact your account manager or the Support team at [email protected], and we’ll guide you through the process.

How do I earn the £10 revenue per utility transfer?

For each utility transfer completed via Help The Move, you’ll receive £10 credited to your account. This happens monthly, and no additional actions are required.

What if I encounter issues with the solution?

If you experience any problems or have questions, please reach out to our support team at [email protected] or call us on 020 3857 8100.

How will this solution benefit me as a letting agent?

This feature simplifies admin processes, ensures billing accuracy during transitions, reduces errors, and provides an additional revenue stream—all while saving you valuable time.

Does this service work with all energy and water providers?

Yes, the solution is compatible with the vast majority of providers in the UK to ensure seamless management of utilities.

Can I track the status of utility transfers?

Yes, you can track the utilities being notified within the Help The Move portal. The platform provides centralised, time-stamped records, allowing property management teams to easily access and track utility-related information.

Is there a cost to use this service?

No, this feature is provided as part of the Canopy HQ platform Tenant Referencing service at no additional cost.

What if I already use a supplier?
​Many property managers and landlords choose to utilise multiple utility management services to meet different needs or to compare services. However, it's important to ensure that using multiple providers doesn't cause any conflicts or duplication of efforts. I recommend reviewing the terms of service for both providers and possibly consulting with them directly to ensure compatibility and compliance with any contractual obligations.

What if I find a better price?
​It's not just about the best price, it's ensuring that both tenants and landlords received quality service. By exploring these options, you can identify utility management solutions that offer competitive commissions while meeting your operational needs.
​
​What notifications will I get to know everything has switched over?

By logging into your Helpthemove account, you can access time-stamped records of all activities, allowing you to monitor the progress of each utility notification. This centralised system ensures you have real-time updates and a clear overview of the status of each notification.

What if I input the wrong details?

Simply cancel and amend the details within the switch you had previously created by starting again, this is a quick and easy process that can save you a lot of time between multiple platforms.

Do I need to let the Landlord know? What info do I need to provide to the Landlord?
​This is not compulsory, however by providing this information, you help maintain a positive landlord relationship and ensure all parties are informed about utility arrangements.